1. Return Window Framework
At Sparecon, we align our logistics pipelines with high-speed B2B and contractor procurement standards. We offer a **14-day trade return framework** from the date of direct dispatch or on-site delivery fulfillment.
Any component verification errors, dimensional mismatches, or shipping discrepancies must be logged into our digital coordination system within this timeline to clear allocation routing.
2. Eligible Components
To clear warehouse stock authorization loops, items submitted for logistical repatriation must strictly match the following technical parameters:
Unused State
Components must be completely uninstalled, clean, and free of physical scratching or mechanical strain traces.
Factory Packaging
Must be returned inside original manufacturer boxes with all intact SKU tags, technical specs, and serial markings.
3. Non-Returnable Items
Specific components are processed entirely outside standard return parameters due to material integration risks, eco-compliance protocols, or custom architectural structural setups.
Strict Logistic Exclusions:
- Custom manufactured or specifically-cut spiral ducting lengths and specialized fittings.
- Consumables that have been unsealed, including industrial duct tapes, insulation seals, and chemical sealants.
- Electrical wiring components, heavy contactors, or relays that show installation configuration metrics.
- Bulk promotional or non-stock custom procurement items secured directly via factory-order pipelines.
4. Step-by-Step Return Pipeline
To execute an approved return track seamlessly without causing contract bottlenecks, follow our structured pipeline:
5. Restocking & Transit Costs
Except in scenarios involving verified manufacturing performance failure or internal picking errors, all commercial returns are subjected to a **15% structural restocking fee**. This covers technical data matrix re-indexation, hardware micro-audits, and pristine warehouse re-shelving.
Contractors and trade accounts assume full responsibility for transit logistics costs and tracking confirmation safety. Sourcing freight insurance is heavily advised to secure your balance framework completely.
6. Logistics Support
Need Return Clearance Clearance?
If your system layout requirements changed, or you need immediate alignment feedback on obscure sizing exchanges, contact our technical procurement team directly:
Email: info@sparecon.co.uk